Being a dev-op is by no mean an easy task, and if you do user support then at the same time you can't do development. Of course somebody need to support users, and of course a developer should know his/her product. However it doesn't mean it's the best choice for the company to have "one man shows".
Yesterday somebody called to report that he wasn't able to do some action. Sadly the action is not a simple "click and see what happens", so to reproduce and check what's going on it took me more than 1 hour. At the end it was because the data itself prevented (correctly) to do the action that the software wasn't doing it. I had to call back the user and say, sorry but it's the correct behavior and explain why. We then had like 20 min discussion about why it's like that and why it's not a good idea to change it.
That just stack up to the stress, take you away from your main job which in my case is developer, and overall frustrate me.
I wish companies would understand that dev-ops should not be the solution.
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